The Knowledge Management (KM) Chef, is part of a stellar Documentation team at a dynamic kitchen that develops a world-class, web-based Git repository hosting service. She was previously the Principal Knowledge Manager at a organization that creates highly effective enterprise email marketing software. Prior to that endeavor, the KM Chef would periodically visit an actual test kitchen as the Information Developer for a very popular quick-service restaurant chain.
Mirhonda becomes a stronger advocate for Intelligent Content with each new position and project. Other previous roles included Senior Knowledge Manager at a international organization that creates accounting and project management software for government contractors; acting as content strategist sous chef, preparing delicious online help dishes for a major HR/Payroll PaaS provider; as well as cooking as a Knowledge Manager with a cross-channel marketing company that provides campaign management, customer analytics, and cloud marketing software.
Mirhonda gained extensive KM expertise through her work as the Lead Knowledge Base Content Developer with a leading HR/Payroll SaaS provider. It was there that her love of Knowledge Management began. Serving up knowledge bases to call centers across North America, content strategy and information architecture provided a feast of ideas regarding usability, user adoption, and customer satisfaction.
Mirhonda earned the first undergraduate degree in Technical and Professional Communication from Southern Polytechnic State University. She also earned an MBA, with a Knowledge and Learning Management concentration, from Walden University.
Mirhonda’s key areas of interest include virtual collaboration, information design, usability, search engine optimization, decision sciences, and knowledge management. Mirhonda is an active member of the Society for Technical Communication (www.stc.org). Mirhonda has contributed articles to the STCAtlanta (www.stcatlanta.com) newsletter, The Society’s Intercom magazine, the 2013 STC Summit blog, and the Center for Information-Development Management newsletter (http://www.infomanagementcenter.com).
Mirhonda served on SPSU’s TCOM Alumni Advisory Board (http://www.tcommons.org/) and is a frequent industry conference participant, speaker, and facilitator. In 2014, she spoke at Joe Welinske’s WritersUA East (www.writerua.com) conference about “Cultivating a Unified User Assistance Culture”. She has spoken about a variety of topics including team dynamics, careers in knowledge management, content management and customer feedback. Mirhonda contributed an “Inviting Collaboration with Customers” chapter to the textbook/reference book entitled Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes. Her favorite saying is Thomas A. Edison’s “Vision without execution is hallucination.” And yes, she does enjoy the Food network, shopping at Williams-Sonoma, and trying new recipes.