The Knowledge Management (KM) Chef current works as an independent consultant developing various forms of user assistance. Former kitchen duties include:
- Product Help Content Writer at a world-class, web-based Git repository hosting organization
- Principal Knowledge Manager with an enterprise email marketing software organization
- Information Developer for a popular quick-service restaurant chain
- Senior Knowledge Manager at a international organization that creates accounting and project management software for government contractors
Mirhonda becomes a stronger advocate for Intelligent Content with each new project. Other responsibilities included acting as content strategist sous chef, preparing delicious online help dishes for a major HR/Payroll PaaS provider; as well as cooking as a Knowledge Manager with a cross-channel marketing company that provides campaign management, customer analytics, and cloud marketing software.
Mirhonda gained extensive KM expertise through her work as the Lead Knowledge Base Content Developer with a leading HR/Payroll SaaS provider. It was there that her love of Knowledge Management began. Serving up knowledge bases to call centers across North America, content strategy and information architecture provided a feast of ideas regarding usability, user adoption, and customer satisfaction.
Mirhonda earned the first undergraduate degree in Technical and Professional Communication from Southern Polytechnic State University. She also earned an MBA, with a Knowledge and Learning Management concentration, from Walden University.
Mirhonda’s key areas of interest include virtual collaboration, information design, usability, search engine optimization, decision sciences, and knowledge management. Mirhonda is an active member of the Society for Technical Communication (www.stc.org). Mirhonda has contributed articles to the STCAtlanta (www.stcatlanta.com) newsletter, The Society’s Intercom magazine, the 2013 STC Summit blog, and the Center for Information-Development Management newsletter (http://www.infomanagementcenter.com).
Mirhonda served on SPSU’s TCOM Alumni Advisory Board (http://www.tcommons.org/) and is a frequent industry conference participant, speaker, and facilitator. In 2017, she delivered an Empathy presentation at Scott Abel and Val Swisher’s innovative Information Development World conference (http://informationdevelopmentworld.com/). In 2014, she spoke at Joe Welinske’s WritersUA East (www.writerua.com) conference about “Cultivating a Unified User Assistance Culture”. Over the years, she has presented a variety of topics including team dynamics, careers in knowledge management, content management, and customer feedback. Mirhonda contributed an “Inviting Collaboration with Customers” chapter to the textbook/reference book entitled Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes. Her favorite saying is Thomas A. Edison’s “Vision without execution is hallucination.” And yes, she does enjoy the watching cooking shows, shopping at Williams-Sonoma, and trying new recipes.