Psychology

Defining Success

My childhood interest in achievement matured¬†into a desire for success. I recently reflected on how my definition of success has changed over time. I’m quite guilty of being an overachiever. I like to do things to the best of my ability or not at all. A few years ago, one of my mentors¬†recommended that I […]

Understanding the Voice of the Customer (VoC)

Specializing in Knowledge Management provides an excellent opportunity for ongoing improvements with internal and external customers. Knowledge Bases are typically associated with Support Organizations. These Call Centers have evolved to accommodate a variety of mediums including phone, chat and email. Some Call Centers use video conferencing, encouraging users to employ cameras to “show” the situation […]

Take It To the MAX!

During a recent job interview, I was asked to describe my work approach. Reflecting on my desire to always do everything within my power to ensure success, I described myself as being “maximalistic”. In my mind, it was the opposite of a minimalistic approach to tasks. While minimalism is a fine principle of technical writing, […]