Productivity
Why Knowledge Management Matters
Knowledge management (KM) is more than the sexy word for training. Don’t get me wrong, learning development is intrinsic to knowledge management. However, KM is about every company’s greatest intellectual assets – the people! Knowledge management is about capturing what individuals know and making it an available resource for the benefit of an entire organization. The NASA definition […]
Five Search Query Operators Every SEO Should Know
As I delve more into search engine optimization and begin to execute my education and awareness plan about the powerful and versatile Coveo enterprise search engine in my current KM role, I thought you might be interested in an article that was rated one of the Best of 2013 by the Search Engine Journal. Thanks […]
Exposing Yourself!
Renowned author Helen Keller (who was hearing and visually impaired) once said “Security is mostly a superstition…Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.” It is my observation that the Technical Communication industry inherently attracts introverts. The detailed, complex, methodical, analytical work that can be […]
Addressing Pain Points
An intense analysis process is the first step of Business Process Management (BPM). You must understand the current state before you can make recommendations for improvement. Following the analysis phase, recommendations are categorized any number of ways: short-term vs. long-term, inexpensive vs. costly, and so on. Depending on the corporate culture, business analysts often try […]
Where to Begin
Whether it’s a family reunion or a work-related project, the very task of planning can seem overwhelming. Yet, our success is often directly tied to our ability to manage projects and accomplish goals despite changing tools, processes, and people. So what do you do when there are so many factors to consider? When faced with daunting […]
The Courage to Click
I recently had the privilege of speaking to a college class about knowledge management. As these students begin exploring career avenues, one inquired about LinkedIn and whether it is truly an effective method to connect with people. Without hesitation, I endorsed LinkedIn. After all, I had connected with colleagues, mentees, and mentors via the professional […]
Adjusting the Expert Filter
I recently read an article on KM World that questioned our overall progress with knowledge. There seems to be a lot of information out there. We are inundated with it. Yet, amid all the noise and distraction, how can we trust the information that we encounter? In this article (http://www.kmworld.com/Articles/Column/David-Weinberger/Progress-and-knowledge-87238.aspx), author David Weinberger made an […]
The Most Critical Skill
In the midst of my job search, I’m fascinated by the variety of qualifications and expectations listed for various roles. Beyond knowledge of specific methodologies, experience, and software, I’m noticing an increased emphasis on soft skills. Organizations are learning that the ability to be a self-directed, collaborative, flexible, and analytical problem solver who can manage […]
Don’t Force Me Into Your Format!
How many times have you gone to a fast or casual eatery and were interrupted mid-order with questions that you would have answered, had the server not interrupted you? You had ordered your salad and was requesting your dressing on the side when you were interrupted with questions about your beverage or bread. Is it […]
CyberEtiquette 101
During last week’s Telepresence discussion with the Center for Information-Development Management group on LinkedIn, group member Doris expressed her challenges as a remote worker attending meetings. She often misses nuances of conversations that are barely within audible range. In addition, she welcomed the possibility of a telepresence, particularly during meetings so that she could have […]
Knowledge Management Kitchen 